Help center
Table of Contents
General
Yes. You can send your drawings or specifications, and we will manufacture parts strictly to your requirements to ensure accurate fit and reliable performance.
You can send your drawing, material requirement (if any), quantity, application/working condition, and delivery destination. If you don’t have all details, send what you have—we’ll guide you.
Lead time depends on design complexity, material, and quantity. After you send drawings, we’ll confirm production schedule and delivery time with your quotation.
Products
Our products are widely used in steelmaking, pipe mills, mining, non-ferrous metal smelting, and other heavy-duty industrial applications.
Yes. We manufacture replacement parts based on your existing drawings or samples to ensure accurate fit and reliable performance.
Yes. If you provide a sample, we can support reverse engineering and manufacturing according to your requirements.
You can share your application details, working conditions, and equipment information. Our team will help you confirm suitable specifications.
Customization
We accept common engineering formats such as PDF, DWG/DXF, STEP, IGES, and other standard 2D or 3D files.
To provide an accurate quotation, please share your drawing, material requirements, quantity, application, and any special technical notes.
Yes. You can specify the required material, or we can recommend suitable materials based on your working conditions.
Yes. If you need design adjustments or optimization, you can share your requirements, and we will review and confirm feasibility with you.
Service
In addition to manufacturing, we provide technical consultation, drawing review, material recommendations, and support throughout your project process.
Yes. You can share your drawings or application details, and our team will review them and provide professional feedback before quotation.
Yes. If you are unsure about material or specifications, you can share your working conditions, and we will recommend suitable options.
Yes. We support both single orders and long-term project cooperation with stable supply and consistent quality.
If any issue arises, you can contact us directly. We respond promptly and work with you to provide practical solutions.
Depending on production capacity and product type, we can evaluate urgent requests and provide a feasible delivery schedule.
Payment
Payment terms depend on the order type and cooperation model. After reviewing your order details, we will propose suitable terms for your project.
Yes. For most custom orders, production starts after receiving the agreed deposit, with the balance paid before shipment.
We support commonly used international payment methods. Specific options can be confirmed during quotation and order confirmation.
Yes. For long-term or repeat customers, payment terms can be discussed based on order volume and cooperation history.
The final payment is typically required before shipment. Detailed arrangements will be clearly stated in your quotation or contract.
Yes. We provide necessary commercial invoices and export documents to support your international transactions.
Shipping
Yes. We support global shipping and export our products to customers worldwide.
Shipping methods depend on order size, urgency, and destination. We can arrange sea freight, air freight, or other suitable logistics solutions based on your needs.
Shipping costs are calculated based on product weight, dimensions, destination, and shipping method. We will provide detailed information in your quotation.
We use secure export packaging to protect products during transportation, ensuring they arrive safely at your location.
Yes. We provide commercial invoices, packing lists, and other required export documents to support customs clearance.
Delivery time depends on production lead time and shipping method. We will confirm the estimated delivery schedule when providing your quotation.
If your order is urgent, we can evaluate production and shipping options to help you shorten delivery time.
Yes. If you prefer to work with your own freight forwarder, we can coordinate shipment accordingly.
